Services

Residential

Whether you are running a home-based business or just enjoying rich, digital media content, we can provide you with the communications you demand, built on our fiber network, and backed by our 24/7/365 customer support.

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Business

We offer dedicated  fiber and fixed wireless Internet, Voice, and Transport services to support critical applications with solutions that are flexible, and scalable.  Our multi-ring network is 95% underground with multiple diverse routes to Tier 1 IP peering. 

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Carrier

Our fiber network spans the Appalachians and forms a natural HUB for Carriers going in any direction.  From Ethernet to IP, Waves or Fiber, we are strategically located to provide you with dependable, redundant capacity.

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Bridging the gap with better broadband.

This is the fiber network no one wanted to build; underground fiber, cut through rock and bored through granite, traversing some of the most rugged terrain in the U.S.

BalsamWest was established to provide a robust network infrastructure throughout the Appalachians. We built the most technologically advanced fiber-based communications network available today, and now it's available to you.

Why our customers love us

"I’ve worked with Balsam West for over 12 years. From the beginning I worked closely with Matt Saenger and Jim Campbell to provide fiber to the premise for our primary County facilities. The BW staff are extremely efficient in their specific areas, and transitioning to their service was seamless and well organized. Our service to date is flawless which makes my job easier as the IT Director for choosing a solid solution for Jackson County. I look forward to many more projects in the upcoming years with BW. "
Kelly Fuqua, Jackson County IT Director
“We changed our internet service from a local provider to Balsam West fiber about 8 years ago due to inadequate speeds and service. Their service is super fast and very reliable. We have recently added Balsam's phone service which has worked very well. We cannot say enough about their service. After recently having a fire that destroyed our business, Balsam West responded the same day to get our internet operational. Franklin Ford and Kubota Tractors of Franklin give Balsam West the highest reviews!!

Bryan Rauers, Franklin Ford
“The Cullasaja Club HOA and its members would like to thank BalsamWest, and their subsidiary, WestNet for partnering with us and installing a reliable, underground fiber-optic network throughout our community. During the course of this project, your team was always considering what was best for us and the fact that you delivered this much anticipated improvement on time, and under budget is very much appreciated. You now have nearly 300 raving fans who are enjoying the high speed internet service that you are providing our homeowners. From all of us, thank you for making our dream a reality."
Chris Conner, General Manager/COO